Privacy Notice

In compliance with the provisions of the Federal Law for the Protection of Personal Data in Possession of Individuals (the Law), which aims to protect the personal information provided by each person (the Information), Ancila Tours, S.A. de C.V. (hereinafter, "Ancila Tours") provides you with the following Privacy Notice.


Ancila Tours, S.A. de C.V. with address at BOULEVARD KUKULCAN SECCIÓN A-11, LOTE 72, ZONA HOTELERA, BENITO JUÁREZ, QUINTANA ROO. The responsible for data protection is the Department of Web Development, located at the same address, can be contacted at the following email:


Ancila Tours will request personally identifiable and non-sensitive information from the users of the services through our Website and Call Center, for purposes of processing, monitoring, updating, modification, cancellation and confirmation of the services booked with Ancila Tours. The type of information requested from users of the services includes, but is not limited to, name or company name, e-mail address, address, zip code, date of birth, country of origin, office or cell phones, diving certification number (if you have one), Federal Taxpayer Registry, credit and/or debit card information and additional important information for the reservation and payment process, data that is necessary to carry out the normal activity of the service. The information related to your credit and/or debit card is used exclusively at the time the services offered by Ancila Tours are contracted.

The owner of the data, when registering, gives his consent in a free, specific, informed and unequivocal manner to provide the personal data that may be required, with the understanding that if the user decides not to provide the mandatory information, he will not be able to access the services that effectively require such information. However, he will be able to access all the services offered by Ancila Tours.

We also collect the e-mail addresses of those who communicate with us in this way, aggregate information on which pages you visit, as well as any other information you voluntarily provide to us, such as information related to surveys or registrations on the site.

The information you provide as a user of our Web Site may be used to: respond to inquiries, report on new services, comply with the obligations undertaken, follow up on the business relationship, report on changes in our services, evaluate the quality of service, advertising, detect or prevent the commission of possible cyber-crimes, conduct surveys to User-Tourists, improve the content of the Site, as well as for statistical purposes of our service improvement. In case you provide us with your telephone number, we will only contact you by this means in case of reservation changes or questions related to the payment process.

The personal information that you provide us as a user of our Website and Call Center must be truthful and correspond to your current situation. Such information will be treated in accordance with the principles set forth in the laws incorporated in this privacy notice.


Personal data may be transferred and/or shared to business partners, affiliates, suppliers, financial, banking and credit institutions, subsidiaries, subsidiaries, subsidiaries, affiliates and third parties, such as hotels, leasing companies, airlines, tour providers, etc., for marketing purposes, to confirm reservations and in general to comply with the obligations contracted with the user or User-Tourist.


Ancila Tours uses the most advanced technology and processes for the protection of information provided by the holders of personal data. This technology encrypts, encodes and prevents the interception of information provided via the Internet and the Call Center, including credit cards and email addresses. Ancila Tours establishes and maintains administrative, technical and physical security measures to protect personal data against damage, loss or alteration, destruction, or unauthorized use, access or processing. The Ancila Tours Internet Site contains hyperlinks or hypertexts, advertisements, buttons and search tools on the World Wide Web that when clicked or used by users connect to other portals or Internet sites owned by third parties. Notwithstanding that in some cases these third-party sites or portals are framed with the navigation bar or the style and appearance of Ancila Tours, the information that the user comes to provide through these sites or portals is not covered or covered by this privacy notice and its management or use is not the responsibility of Ancila Tours, so we recommend our users to verify the privacy notices and policies displayed or applicable to these sites or portals of third parties.

We undertake not to transfer your personal information to third parties without your consent, except for the exceptions provided in Article 37 of the Federal Law for the Protection of Personal Data in Possession of Individuals, as well as to carry out this transfer in the terms established by law.

Article 37.- National or international transfers of data may be carried out without the consent of the data owner when any of the following events occur:

  • 1. When the transfer is provided for in a Law or Treaty to which Mexico is a party.
  • 2. When the transfer is necessary for the prevention or medical diagnosis, the provision of health care, medical treatment or the management of health services;
  • 3. When the transfer is made to holding companies, subsidiaries or affiliates under the common control of the responsible party, or to a parent company or any company of the same group of the responsible party that operates under the same internal processes and policies.
  • 4. When the transfer is necessary by virtue of a contract entered into or to be entered into in the interest of the holder, by the data controller and a third party.
  • 5. When the transfer is necessary or legally required for the safeguarding of a public interest, or for the procurement or administration of justice;
  • 6. When the transfer is necessary for the recognition, exercise or defense of a right in a judicial proceeding, and
  • 7. When the transfer is necessary for the maintenance or fulfillment of a legal relationship between the data controller and the data subject.


Ancila Tours is committed to respecting the privacy of all its User-Tourists, and in the case of this page, all those who make reservations online or through the Call Center. To ensure the security of your online transactions, we use an SSL (Secure Socket Layer) certificate on our website, which protects the data you send from your browser to our site and database. All information related to your credit card transactions is encrypted, thus safeguarding your privacy and security.

All information provided by the User-Tourists to Ancila Tours, such as name, address, email, telephone and other information about the reservation during the online payment processes, will be treated as strictly confidential, unless otherwise specified to the User-Tourists.


The Ancila Tours data server will send data to the User's browser to be stored on the hard drive of the User's computer. This allows us to identify the computers used by Users when accessing our Portal. This process is known as the use of "cookies" or "IP addresses", by using "cookies" or "IP addresses". Through this process, Ancila Tours can offer a more personalized service to its Users since it allows us, among other things, to publish advertising and promotional campaigns, measure the size of our audience and the flow of traffic on the different sites that the User visits. By means of "cookies" or "IP addresses", users are not personally identified, but the public IP from which the user connects.


As a user of the services provided by Ancila Tours you have the right to access your personal data that you provide and the details of the processing thereof, as well as to rectify and delete them in case they are inaccurate, incomplete or the user withdraws his consent; cancel them when you consider that they are not required for any of the purposes indicated in this Privacy Notice, they are being used for non-consensual purposes or the contractual or service relationship has ended. You may also oppose the processing thereof for specific purposes; limit them and even the portability of your data.

The Law grants you four rights to exercise (ARCO Rights):

  • • Access your personal data to know which is stored, if it is correct or updated and for what purpose it is used.
  • • Rectification in case they are inaccurate, incorrect or outdated.
  • • Cancellation consists in the elimination of your personal data when you consider that they are not being used for the fulfillment of the purposes established in this Privacy Notice.
  • • Opposition to the processing of your personal data with respect to any of the purposes set forth in this Privacy Notice.

You have the right to revoke the consent granted for the processing of your personal data, in order to stop using them, you may also revoke your consent to receive promotions and offers by telephone or email.

To exercise your ARCO Rights or your right to revoke your consent to the processing of your personal data, you must submit your respective request in writing and in Spanish, and you must send it to Ancila Tours through the following email:; or send your written request by mail, courier or hand delivery to the Web Development Department, located at BOULEVARD KUKULCAN SECTION A-11, LOT 72, HOTEL ZONE, BENITO JUÁREZ, QUINTANA ROO.

Your written request must indicate your full name with surnames, attach a simple copy of your official identification; indicate your email or physical address you designate for notifications and a contact telephone number.

Ancila Tours will follow up on your request within 15 business days from the receipt of such request with complete documentation, to communicate whether or not such request proceeded, informing its rectification, take the necessary steps for the cancellation of your personal data, or terminate the use of them.


  • • The LFPDPPP (Ley Federal de Protección de Datos Personales en Posesión de los Particulares) which is the law in charge of protecting personal data in Mexico.
  • • The GDPR (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data) which is the new European Union regulation for the regulation of the processing of personal data.


Ancila Tours reserves the right to modify or update all or part of the terms and conditions of this Privacy Notice, to address legislative developments, internal policies or new requirements for the provision or offering of our services or products. These modifications will be available to the public on our website.


If the user considers that the protection of his/her personal data has been violated, he/she is free to contact INAI.


This Confidentiality / Privacy statement is subject to the terms and conditions of the Ancila Tours, S.A. de C.V. / described above, which constitutes a legal agreement between you as a user and Ancila Tours, S.A. de C.V.

If as a user you use the services of Ancila Tours, S.A. de C.V. and/or or provide us with your information, it means that you have read, understood and agreed to the above terms, in a free, specific, informed and unequivocal manner.

The date of the last update to this privacy notice January 2024.